1. For one year from the date of original purchase, Options Plus, Inc. warrants to the purchaser of the dog kennel that, should it prove defective by reason of improper workmanship and/or material, Options Plus, Inc. will repair or replace, at its option, any defective part of the dog kennel, without charge for the part or for shipping. Replacement parts are warranted for the remainder of the original period. 2. This warranty does not cover defects in the wire enclosure caused by any animal, any physical abuse to or misuse of the dog kennel, any damage caused by the original purchaser or any third party, or any defects arising or discovered more than one year from the original retail purchase date. 3. Steps to obtain warranty service: Step 1: The purchaser must call Options Plus, Inc. at 740-694-9811, to report the alleged defect to a customer service representative or obtain missing parts. Step 2: The customer service representative will determine if the defect is covered by this warranty, and if it is, will authorize and instruct the purchaser in how to obtain corrective action. Step 3: Options Plus, Inc. may require the purchaser to present the sales receipt or other proof of purchase prior to authorizing any return or replacement. No returns or replacements will be permitted without proper authorization. If a return or replacement is authorized, you may be requested to return the item to Options Plus, Inc. or to make the item available for pick-up by Options Plus, Inc.. 4. Any express warranty not provided in the warranty document, and any remedy for breach of contract that, but for this provision, might arise by implication or operation of law, is hereby excluded and disclaimed. The implied warranties of merchantability and of fitness for any particular purpose are expressly limited to a term of one year. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. 5. Under no circumstances shall Options Plus, Inc. be liable to purchaser or any other person for any special, incidental, or consequential damages, whether arising out of breach of warranty, breach of contract or otherwise. Some states do not allow the exclusion or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you. 6. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. 7. All returns will be made at the customers expense. 8. All returns are subject to a 25% restocking fee. 9. All custom ordered kennels with customer specified sized panels are non-returnable.